We love to get it right for you! Shop with us and trust us with your purchase. What we aspire is to give you a totally convenient and memorable shopping experience! In our endeavor to provide 100% customer satisfaction every time you shop with us, if at all we do not reach that mark, you can return your Order for a full refund of the paid price.
We mean what we say! So all you need to do is to give us a call on 0120-4112424 or drop an email at firstname.lastname@example.org a period of 15 days from the date of delivery. However, you must understand that we can't bear a loss as well; so in case you are not satisfied with the delivered product, a return will only be accepted if the products are in a saleable condition, with the tags intact and in their original packaging, unwashed and undamaged.
Not to worry! You can return a product in a few hassle free and simple steps. So feel free to give us a call or drop us a mail and make sure to follow the steps given below:
Please check with our customer care if we cover your city for pickup and we do in most cases. If, however, your city is not covered or if you wish to send the product on your own at the seller's address mentioned in the return label. In case you do not have the return label, call us at 0120-4112424 or write down the seller's address mentioned in the invoice on the package and we will reimburse the amount incurred in sending the product back to you.
Yes, you may return a part of the order, in case of multiple products in an order. Any product being returned will need to be returned in full, including all components as well as any complimentary gifts/accessories which may have come with it. However, if your purchase was made in the period of a special promotional offer, contest or any special scheme, then special rules might apply for returns.
Once your return request has been received by the Customer Service, it will take approximately 72 hours to get the product picked from your place and another 7 days to initiate a refund, subject to product inspection. In case you are sending the product back on your own, the delivery time would depend on your chosen courier.
We would require the courier tracking number in order to track your product. So please share the courier receipt at email@example.com as soon as you send the product back to us.
Once the item is received in our warehouse, it undergoes a Product Inspection which takes about 2 days. Typically the refunds are initiated within 2 days after product inspection. The receipt of the payment would depend on the mode of payment chosen by you.
|Refund Method||Refund Receipt Time (After Initiation)|
|Credit points||< 48 Hours>|
|Bank Transfer/NEFT||<5-7 days >|
|Debit Card||<5 Working days >|
|Credit Card||< 5 Working days >|
|Cheque Refund||< within 7-10 days >|
Shipping charge would not be included in the refund value of your order as this is a non-refundable charge.
We update our customers through emails at every step of the returns process, so please check for the last update from us in your email. If the last update states that the refund has already been initiated please wait for the refund process to complete. Depending on the mode of refund, the time taken for the refund to reflect in your account can vary. If you haven't received any update from us, please write to us or give us a call.
Yes, you surely can! In case you are facing any trouble with footwear or apparel size, we provide you with a hassle free exchange of the product, depending on the availability of size. You can get your product exchanged from the comfort of your home, by simply dropping us a line at "firstname.lastname@example.org" or just call us on 0120-4112424 within 15 days from delivery of the product. We will arrange the reverse pick up and process the replacement in receipt of the product as per the availability of size.
In case of unavailability of size, we will give you store credit, which you can use for any further purchase on the website. We cannot guarantee if the same products will be available.